Reference

How makota8 Protects Your Account Information

When you open an account with makota8, we only collect what's needed to run your wallet, confirm your identity and process payments through Touch 'n Go eWallet, Boost or GrabPay.

Account Data We CollectPayment Information HandlingYour Access RightsCookie & Device NotesContact For Data Requests
makota8 How makota8 Protects Your Account Information
REACH US ON PRIVACY

Where To Send Privacy Requests

If something in this policy affects your account, there are a few direct ways to reach us rather than digging through settings. Each channel below connects to the team that actually handles data, verification and payment-record questions — not a general enquiry box.

Team online

Live Chat Support

Message our live chat team about any data access or correction request — available through your account dashboard once you're logged in on mobile or desktop.

Email Enquiries

Send a written request if you want a copy of the data linked to your account, including payment records from Touch 'n Go eWallet, Boost or GrabPay top-ups.

Account Verification Desk

If a privacy request ties into identity verification — say, updating the phone number linked to your wallet — our verification desk handles that alongside support.

HOW WE KEEP IT SAFE

Keeping Your Account Data Secure

Protecting your data isn't a separate feature — it's built into how your account, wallet and login already work. From the encrypted connection on every page to the OTP check at login, here's the practical side of how makota8 keeps your information contained and how long we keep it on file.

How We Store Account Data Your profile details and transaction history sit in an encrypted database connection (SSL) separate from public-facing pages, accessible only to verification and support staff on a need-to-know basis.
Cookies On The Lobby We use cookies to remember your login session and language preference; you can clear them anytime through your browser settings without losing access to your account wallet.
Account Login Protection Every login triggers an OTP check sent to your registered mobile number, so even if your password leaks, your Touch 'n Go eWallet or GrabPay-linked wallet stays protected.
How Long We Keep Records We hold transaction and verification records for as long as your account stays active, plus whatever period local law in Malaysia requires, then review them for removal.

Privacy Policy: Common Questions

A quick set of answers to what usually comes up when someone reads through our privacy terms before opening an account or making a Touch 'n Go eWallet, Boost or GrabPay deposit.

We collect your name, phone number, email and the ID used for verification, plus transaction references from Touch 'n Go eWallet, Boost or GrabPay deposits — nothing beyond what's needed to run your account.

No — we only log the transaction reference and status confirming your transfer went through; your Touch 'n Go eWallet, Boost or GrabPay PIN never touches our servers.

Yes, reach out through live chat or email support and we'll walk you through what's on file, including deposit history and verification notes tied to your profile.

We log which slot rooms, live tables or sportsbook markets — football, badminton and similar categories — you open so balances stay accurate and disputes get resolved correctly.

Only with payment partners to confirm a transfer, or with relevant authorities where local law in Malaysia requires disclosure — we don't pass your details to outside marketers.

Message our verification desk through live chat with the change you need; updates to phone numbers or ID details usually require a quick re-verification step first.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.